Why can't I import my existing Gift Card products?

The reason for this is that our app isn't compatible with native Shopify gift card products, which many customers often want to import. Instead, our app is designed to create a product that appears like a conventional gift card item, but it's actually a standard product behind the scenes. This design choice enables us to provide unique features that standard gift card products do not support.

For example, standard gift cards are set up to be emailed to the buyer immediately following a purchase. However, our app offers the flexibility of sending this email to a different recipient other than the buyer. To facilitate this, we had to design a product that mimics a gift card but isn’t technically one, giving us control over to when and to whom the email is sent.